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These are the most
Frequently Asked Questions that I receive:
- How can I help keep Just Magic running?
OK, this isn't the most frequently asked question I
receive, but it is important to me. :) The short answer is, just click
on the button below:
- Why is your website called Just Magic when it's
not Just about Magic Attic dolls?
When I
began the website I was mainly collecting Just Pretend and Magic Attic Club dolls; hence Just Magic. Since then my collection
has expanded in scope and so has the website.
- I have an XYZ doll that is broken. Can you help me
fix her?
I only fix my own dolls, but I
definitely can help if you're willing to fix her yourself. See the
Doll Restoration Wizard
for guidance and advice on all sorts of doll repairs.
If you can't/don't want to fix her yourself, you have
a couple of options:
 | If it's a new doll you bought from a retailer,
contact them. They should allow you to return or exchange the doll
and then they can deal directly with the manufacturer about the
broken doll. (Most manufacturers that sell through dealers will
insist on this.) |
| If it's a secondhand doll and the flaws weren't
disclosed, you may be able to return her to the seller. |
| Contact the manufacturer. Many doll companies
operate their own doll hospitals:
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American Girl repairs their soft-body dolls (American Girls
Collection/Historical Characters, American Girl Today/Just Like
You, Bitty Baby, Bitty Twins) but they don't repair Hopscotch
Hill or Girls of Many Lands dolls. |
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If your doll's manufacturer isn't on this list, contact them
(assuming they're still in business) and ask for
recommendations. If you think your doll has a manufacturing flaw,
they may exchange her.
Here is some general advice for dealing with
manufacturers' doll hospitals:
| Don't bother asking if they will repair other
brand dolls, no matter how similar they are in construction. |
| Expect them to charge you a fee but if you
think the problem is a manufacturing flaw, don't hesitate to
call Customer Service and ask them to fix it for free. For
example, sometimes American Girl dolls are afflicted by a
condition known as "silver eye" in which the eyes start to lose
color. This is a manufacturing flaw and they should fix it for
free. |
| Be aware that the "doll doctors" at
manufacturers doll hospitals don't usually get the "sentimental
value" thing. For instance, if you send a doll in to the
American Girl hospital because she has bad hair, they will only
replace the entire head. You may send a note that says to call
before doing anything beyond what you sent her in for, but you
may end up receiving an entirely new doll if, for example, they
can't match the skin tone of your old Molly with the limbs they
have right there. |
| Call or e-mail before sending your doll in.
Dolls are always sent in nude. They'll give you detailed
instructions for packing, shipping and paying. |
| Ask on one of the Message Boards if someone does
the kinds of repairs you need. (This is especially helpful for Sasha
dolls which really require a specialist.) |
| Send her to a doll hospital. The one I've heard
the most feedback for is
TLC Doll
Hospital in Colorado. But there are lots of them out there. Do a
Google search for '"doll hospital" vinyl' for several leads. |
I bought a doll from this eBay seller/this
store/this individual and I'm not happy with it. Can you help me?
Sorry, no. I absolutely will not get involved.
Where are the "Add to Cart" buttons?
Many people mistake the collector's guides on Just Magic
for a catalog. I don't sell any of this stuff, I just make you want to
buy it. Sorry.
Do you know what kind of doll this is?
I love trying to ID modern, vinyl play dolls. I don't
know a thing about vintage, antique, porcelain, or other types of dolls
though. If you send me a picture of the doll and describe any
identifying marks on
the doll, it will help a lot. There is also a great, general article on
doll identification
here.
My Great Aunt Matilda left me her collection of [pick
one] porcelain/antique/vintage/etc. dolls and I need to find out what
they're worth. Can you help me?Sorry, I don't do appraisals.
I can give you a best guess about a modern, vinyl play doll possibly,
but it will be a guess. I would recommend using eBay's Advanced Search
feature to search closed auctions to see what similar dolls have sold for. Look for a
doll book at amazon.com for that type of doll, ask on one of the Message
Boards or send her picture and whatever information you have to one of
the doll magazine columns.
Can you help me sell my dolls?
Sorry, no. Try eBay.
You have XYZ dolls listed on your Meet the Dolls
index page but there is no Profile yet. What do you think of them?
I'll be happy to let you know. You may even motivate/help
me to write up the profile faster.
You don't have XYX dolls listed on Meet the Dolls.
Why not?If they're a similar type of doll
to the others listed in Meet the Dolls (16"-23" modern, vinyl child
doll), maybe I haven't heard of it. Tell me what you know!
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